Last updated: 2 November 2026

1. 30-day returns

We want you and your little one to love your purchase. If you are not happy, you can return your item to us within 30 days of [the date you received it / the purchase date] for a refund.

2. How to return in store

Returns are made in store. Please bring your item to:

Yusein Kids World
57 Wigmore St, London W1U 3LR, United Kingdom

Please bring:

• Your order number or receipt (or the order confirmation email)
• The item you want to return

3. Condition of returned items

To be eligible for a refund, items must be [unused, in their original packaging and in the same condition you received them]. [Add any items that cannot be returned, for example opened trading cards, personalised or made-to-order products.]

4. Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Business days are Monday to Friday, excluding UK public holidays

Original shipping costs: 

Shipping costs are generally non-refundable for change-of-mind returns. However, if your item is faulty, damaged, incorrect, or you exercise your statutory right to cancel within 14 days of receiving your order, we will refund the applicable original standard delivery costs in accordance with UK consumer law.

If you have not received your refund after the stated processing period, please contact us at help@yuseinkidsworld.com.

5. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not what you ordered, contact us as soon as possible with your order number [and photos]. We will replace it or refund you, and you will not pay for the return.

6. Exchanges

At Yusein Kids World, we want you to be completely satisfied with your purchase.

If you would like to exchange an item for a different size, colour, or product, please contact us at help@yuseinkidsworld.com within 30 days of receiving your order.

To be eligible for an exchange, items must be unused, in their original condition, and returned with their original packaging and tags, where applicable.

All exchanges are subject to product availability. If your preferred item is unavailable, you may request a refund in accordance with our Refund Policy.

Customers are generally responsible for return shipping costs for exchanges due to personal preference. If you receive a faulty, damaged, or incorrect item, we will arrange an appropriate replacement or remedy at no additional cost, in accordance with UK consumer law.

Please note: Exchanges are handled by post. We do not currently offer in-store exchanges.

Your statutory consumer rights remain unaffected.